Shipping policy
Shipping Policy
Before you order: Shipping cost, availability, and estimated delivery timing vary by product collection, order size, and destination. For cabinet projects, contact us before ordering for a free project review so we can confirm compatibility and provide the most accurate estimate available.
Shipping Methods
We ship products using:
- Freight carriers for cabinets, wood hoods, and other large or heavy items
- Standard parcel carriers such as UPS or FedEx for liners, blowers, samples, and accessories
Shipping Charges
Shipping charges are based on the products ordered, shipment size, and delivery destination. Any shipping amount shown at checkout applies only to that order. If a freight quote or adjustment is required, our team will contact you before the order ships.
Processing and Lead Times
- Orders are processed in the order received.
- Lead times vary by manufacturer, collection, finish, assembly selection, and product availability.
- Estimated ship and delivery dates are not guaranteed.
- Manufacturer or carrier delays may occur. We will share available updates when provided to us.
Freight Delivery
- Freight shipments normally require a delivery appointment.
- Curbside delivery is standard. The driver is not responsible for moving products into a home, garage, or jobsite.
- Liftgate service is included where applicable.
- An adult must be available to receive and inspect the shipment.
- Orders may arrive in more than one shipment depending on availability.
Inspecting Your Delivery
Please inspect every freight shipment before signing the delivery receipt:
- Count the cartons or pallets and compare them with the delivery paperwork.
- Look for crushed cartons, torn wrapping, punctures, or other visible damage.
- Write all shortages or damage on the carrier's delivery receipt before signing.
- Take clear photos of the shipment, packaging, damage, and delivery receipt.
- Contact us as soon as possible with the order number and photos so we can assist with a claim.
Important: Signing without noting visible damage may limit or prevent a carrier claim. Do not refuse a shipment solely because damage is visible unless CabinetsAndMore.com instructs you to do so.
Missed Deliveries and Refused Shipments
- Missed delivery appointments may result in storage or redelivery fees.
- Unauthorized refused shipments may incur return freight and restocking charges.
Shipping Address Changes
The customer is responsible for providing a complete and accurate delivery address and contact number. Address changes requested after an order ships may be unavailable or may result in additional carrier fees.
Local Pickup
Pickup availability varies by product and supplier location. Contact us before ordering if you want to request pickup. Pickup is not confirmed until our team approves the location, date, and order details in writing.
Questions Before Ordering?
Call 833-548-7366 or email Contact@CabinetsAndMore.com. You can also submit plans, photos, and measurements through our free project review form so we can help confirm products, shipping, and next steps.