Refund policy
Returns & Refund Policy
We want you to receive the correct products in good condition. Because cabinets and many project products are ordered for a specific space, most sales are final unless a return or cancellation is approved by CabinetsAndMore.com in writing.
Before ordering: Please verify sizes, finishes, specifications, quantities, assembly options, hinge direction, and compatibility. Our free project review can help reduce ordering errors before your purchase.
Requesting a Return
Contact us before sending anything back. Unauthorized returns cannot be accepted. A return may be considered when all of the following apply:
- The request is submitted within 7 days of delivery.
- The product is unused, unassembled, uninstalled, and in its original packaging.
- The product is in resalable condition.
- The manufacturer or supplier allows the return.
If approved, the customer is responsible for return shipping. A restocking fee of up to 25% may apply, and original shipping charges are non-refundable. Approval instructions will include the return location and any required authorization number.
Items That Cannot Be Returned
- Custom, modified, made-to-order, or special-order products
- Products that have been assembled, installed, altered, or damaged after delivery
- Clearance, final-sale, or discontinued products when identified as such
- Products ordered in the wrong size, finish, quantity, configuration, or hinge direction by the customer
- Products returned without written authorization
Cancellations
Contact us immediately if you need to request a cancellation. An order cannot be canceled after it has entered production, been processed by the supplier, or shipped. Any approved cancellation may be reduced by supplier, processing, payment, or restocking fees already incurred.
Damaged, Missing, or Incorrect Items
Inspect every delivery promptly. For freight shipments, count the pieces and note all visible shortages or damage on the carrier's delivery receipt before signing. Take clear photos of the shipment, packaging, delivery receipt, and affected products.
Report damaged, missing, or incorrect items within 24 hours of delivery with your order number and photos. Do not refuse a freight shipment solely because damage is visible unless CabinetsAndMore.com instructs you to do so. Signing without noting visible damage may limit or prevent a carrier claim.
If we or the supplier sent the wrong product, we will review the documentation and work with you on the appropriate replacement or resolution. Keep all products and packaging until we provide instructions.
Product Appearance and Samples
Colors, wood grain, finishes, and materials may vary because of lighting, screen settings, natural material differences, and manufacturing processes. Normal variations are not considered defects. Order a sample when available before purchasing a full project.
Approved Refunds
Approved refunds are processed after the returned product is received and inspected. Refunds are issued to the original payment method, less any applicable restocking fees, return shipping costs, and non-refundable original shipping charges. Your bank or card issuer may require additional time to post the credit.
Contact Us
For a return, cancellation, damage, or order issue, contact us promptly with your order number and supporting photos:
- Email: Contact@CabinetsAndMore.com
- Phone: 833-548-7366